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Privacy Policy

Effective Date: 7/10/2025, VirtueStrong, LLC

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At VirtueStrong, LLC (“VirtueStrong,” “we,” “our,” or “us”), we take your privacy seriously. This Privacy Policy explains how we collect, use, store, and protect your personal information when you use our application and website (the “Service”).

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1. Information We Collect

a. Account & Identity Information

  • Email address (required)

  • Authentication provider (Google, Apple, or standard login)

  • Optional demographic data (e.g., age range, location, gender identity)

b. Conversation & Activity Data

  • All messages and interactions with your selected Guide, including past conversation history

  • Input and output content stored in a secure vector database

  • Session metadata (e.g., timestamps, usage frequency)

c. Communication Preferences

  • Email and SMS preferences (explicit opt-in required for SMS)

  • User consent status for marketing communications

d. Website Visitor Data (Implicit Consent)

  • Cookies and tracking technologies (cookies, web beacons, pixels) used to monitor visitor behavior, improve user experience, analyze traffic, and enable relevant marketing communications

  • Implicit consent for marketing: By visiting our website and accepting our cookie policy, we may use the data collected (including emails voluntarily provided through forms, downloads, or other interactions) to send sales, promotional, or marketing communications.

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2. How We Use Your Information

  • To personalize your interactions with your chosen Guide

  • To maintain, enhance, and improve the Service

  • To communicate system updates, features, and offers

  • To provide relevant marketing communications based on explicit and implicit consent

  • To maintain security and monitor misuse

  • Selected staff may review session data for conversation quality and safety assurance

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3. Storage & Security

  • All data is hosted securely using Linode/Akamai cloud services

  • Conversation data is stored using OpenAI’s vector memory system

  • We implement industry-standard security protocols to protect your data

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4. Your Rights & Choices

  • Delete Memory: You can permanently delete your stored conversation data at any time from within the app. Deletion is irreversible.

  • Marketing Opt-Out: You may unsubscribe from promotional emails and SMS at any time using provided links or your account settings.

  • Implicit Marketing Consent Opt-Out: If you received marketing communications based on implicit consent (accepting website cookies or engaging with our website), you can unsubscribe or manage preferences at any time by clicking the “unsubscribe” link in any marketing communications.

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5. Age Restriction

VirtueStrong is intended for users aged 18 and over. We do not knowingly collect data from minors under 18. If we learn a user is under 18, we will promptly delete their account and associated data.

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6. Disclosures & Data Sharing

  • We do not sell your personal information.

  • We do not share identifiable user data with third parties except as required by law or with your explicit consent.

  • We use trusted third-party service providers, including:

    • Klaviyo for customer relationship management and marketing communications

    • Stripe for secure payment processing (payment information securely handled by Stripe; VirtueStrong does not store full payment credentials)

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7. Data Deletion & Legal Requests

Once a user deletes their memory or account data, deletion is permanent. We do not maintain backups or archives. Therefore, deleted data cannot be retrieved even in response to legal requests (court order, subpoena).

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8. Changes to This Policy

We may update this Privacy Policy periodically. You will be notified of material changes via email or within the app.

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9. Contact

For questions or concerns, contact us at: support@virtuestrong.ai

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